hb33 Privacy Policy

1 Information Collection

hb33 collects various types of information in order to provide you with our services. We may collect the types of information listed below:

1.1 Registration Information

When you create an account on hb33, we collect the following information:

• Full name (in Bengali or English)
• Date of birth — for age verification (minimum 21 years)
• Valid email address
• Residential address
• Information related to your preferred payment method (bKash, Nagad, Rocket, or Upay number)
• National ID card or passport number (when identity verification is required)

1.2 Transaction Information

During deposits and withdrawals, we collect necessary financial information, including transaction date, amount, payment method, and transaction reference number. The minimum deposit is ৳200 and the minimum withdrawal is ৳500.

1.3 Technical Information

The following information may be collected automatically while you use the website:

• IP address
• Browser type and version
• Device type and operating system
• Website browsing behavior (pages visited, session duration)
• Information collected from cookies and similar tracking technologies
• Referral source

1.4 Gaming Activity Information

Your gaming history, bet records, win/loss statistics, and bonus usage on the hb33 platform are stored in our systems. This information is used to ensure responsible gaming and maintain the fairness of the platform.

2 Purposes of Information Use

The collected information is used for the following purposes:

2.1 Service Delivery and Operations

• Account creation and management
• Processing deposits and withdrawals
• Managing bonuses and promotions (such as the 150% first-deposit bonus)
• Managing the VIP program (three tiers: Bronze, Silver, Gold)
• Providing customer support

2.2 Fulfilling Legal Obligations

• Age verification (21 years or older)
• Identity verification (KYC process)
• Compliance with Anti-Money Laundering (AML) regulations
• Measures to prevent gambling addiction and irresponsible gaming

2.3 Platform Improvement and Security

• Fraud detection and prevention
• Improving service quality
• Resolving technical issues
• Personalizing user experience

2.4 Communication

We may contact you to share important account information, security alerts, promotional offers (with your consent), and platform updates.

3 Information Storage and Security

3.1 Security Measures

hb33 uses industry-standard security technology to protect your personal and financial information:

• SSL (Secure Sockets Layer) encryption — all data transfers are secured
• 256-bit encryption — for protecting personal and financial information
• Firewall protection and regular security audits
• Two-Factor Authentication option
• Secure payment gateway integration

3.2 Information Retention Period

We retain your information for the following periods:

• All information is retained while your account is active
• Even after an account is closed, records may be kept for a minimum of 5 years due to legal obligations
• Financial transaction records may be retained for an extended period in accordance with regulatory requirements

3.3 Sharing Information with Third Parties

hb33 never sells or rents your personal information to third parties for commercial purposes under any circumstances. However, information may be shared in the following limited situations:

• Payment processing service providers (bKash, Nagad, Rocket, Upay) — to complete transactions
• Legal authorities — in response to court orders or valid legal requests
• Fraud prevention agencies — to prevent fraudulent activity
• Our approved technology service providers — for platform operations, under strict confidentiality agreements

4 Cookie Policy

The hb33 website uses cookies and similar technologies. Cookies are small text files stored on your device that help the website remember your preferences and improve your browsing experience.

4.1 Types of Cookies We Use

• Essential cookies: Required to maintain login sessions and ensure security.
• Functionality cookies: To remember language preferences and other settings.
• Analytics cookies: To monitor site usage and improve services.

4.2 Cookie Control

You can control or disable cookies through your browser settings. Please note that disabling essential cookies may affect some important features of the website.

5 Your Rights

As a user of the hb33 platform, you have the following rights regarding your own information:

5.1 Right to Access Information

You may request to see what information we hold about you. Once this request is sent to our support team, we will respond within 30 business days.

5.2 Right to Correct Information

If any information stored in your account is incorrect or incomplete, you may request a correction.

5.3 Right to Delete Information

In certain circumstances, you may request that your information be deleted. However, it is our legal responsibility to retain some information for a specified period due to legal obligations.

5.4 Right to Object to Processing

You may withdraw your consent to marketing communications at any time. To do so, please contact our support team.

5.5 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used format.

6 Protection of Minors

hb33 strictly does not provide services to anyone under the age of 21. We verify age at the time of registration and may request proof of identity if necessary. If we learn that a minor has created an account, the account will be closed immediately and all transactions will be cancelled.

We encourage parents to use parental control software on family computers or devices to prevent minors from accessing gaming sites.

7 Third-Party Links and Services

The hb33 platform is integrated with third-party services such as bKash, Nagad, Rocket, and Upay for payment processing. These service providers have their own privacy policies, and we are not responsible for how your information is handled through their services.

We recommend that you read the privacy policy of any third-party service before using it.

8 Response to Security Breaches

If a security breach occurs that affects your information, hb33 will notify you as soon as possible in accordance with applicable law. We will provide information about the nature of the breach, possible consequences, and the measures we have taken.

9 International Data Transfers

Our servers and service infrastructure may be located outside Bangladesh. In such cases, your information may be transferred and processed internationally. We ensure that the same level of protection described in this privacy policy is maintained in any such transfer.

10 Changes to the Policy

hb33 reserves the right to update or change this privacy policy at any time. For significant changes, we will publish a notice on the website and update the "Last Updated" date at the top of the policy. Continued use of our services after any changes means you have agreed to the revised policy.

We recommend visiting our website regularly to stay up to date on any changes to the policy.