hb33 Terms and Conditions

1 General Introduction

These terms and conditions ("Terms") form a legal agreement between the hb33 platform and its users ("you" or "member"). By using the hb33 website (https://hb33.cam) and all services included within it, you agree to accept all the terms described below.

hb33 provides a safe, fair play and enjoyable online gaming environment for players in Bangladesh. Our platform offers sports betting, casino games, slots and many other types of entertainment gaming services.

Please read these terms in full before using the hb33 platform. If you do not agree with any part of these terms, you are requested to refrain from using our platform. For any questions, contact our 24/7 live chat support or reach us at [email protected].

2 Eligibility and Age Requirement

To register with hb33 and use its services, you must meet the following eligibility requirements:

• You must be at least 21 years of age.
• Your personal information must be truthful, accurate and complete.
• You must be legally eligible to participate in online gaming.
• You must not have previously been banned from hb33 for any violation.
• Your account is for your personal use only.

2.1 Age Verification

hb33 takes the protection of minors from gaming very seriously. At any stage of the account verification process, we may request a copy of your national ID card or passport to confirm your age. The account may be temporarily suspended until age verification is complete.

If any minor opens an account by providing false information, that account will be closed immediately and all funds deposited into that account will be forfeited.

3 Account Registration

When opening an account with hb33, you must provide accurate and complete personal information. Only one account per person is permitted.

3.1 Registration Information

• Full name (as per national ID card)
• Valid mobile number and email address
• Date of birth (for age verification)
• A strong password

3.2 Account Security

It is your responsibility to keep your account login details completely confidential. You will be held responsible for any authorised or unauthorised activity from your account. If you forget your password or suspect unauthorised access to your account, notify our support team immediately.

3.3 Account Verification (KYC)

To ensure security, hb33 follows a Know Your Customer (KYC) process. Before a withdrawal, or at any time, we may request the following documents:

• A clear copy of your national ID card (NID) or passport
• Proof of bank account or mobile banking account verification
• Proof of address (if required)

If the KYC process is not completed within the specified time, the account may be temporarily suspended.

4 Deposits and Withdrawals

hb33 offers fast and secure transactions through the most popular mobile banking methods in Bangladesh.

4.1 Supported Payment Methods

4.2 Deposit Limits

• Minimum deposit amount: ৳200 (per method)
• Maximum deposit limit: set according to the specific method
• Deposited funds are generally credited to the account instantly

4.3 Withdrawal Policy

• Minimum withdrawal amount: ৳500
• Standard withdrawal processing time: 5–30 minutes
• Withdrawals can only be made via a verified method and in the registered name
• If KYC verification is not complete, there may be a delay in withdrawal processing

4.4 Third-Party Payments

hb33 strictly prohibits third-party payments. This means only payment methods registered in your own name may be used to deposit and withdraw from your account. Any third-party transaction will be considered suspicious and the associated account may be suspended for investigation.

4.5 Anti-Money Laundering

hb33 strictly follows an anti-money laundering (AML) policy. Any unusual transactions will be investigated and the relevant authorities will be notified if necessary.

5 Bonuses and Promotions

hb33 offers its members various bonus and promotion offers. Each bonus has its own terms and it is important to read them carefully.

5.1 Welcome Bonus

5.2 General Bonus Terms

• Each member is entitled to receive a specific bonus offer only once.
• There is a set time limit for using a bonus — this will be clearly stated in each offer.
• Winnings earned from a bonus must meet the wagering requirement before withdrawal.
• If bonus abuse is found, hb33 reserves the right to cancel the bonus.
• Claiming bonuses using multiple accounts is strictly prohibited.
• If the deposit amount is withdrawn without meeting the bonus terms, the bonus will be cancelled.

5.3 VIP Program

hb33 offers weekly cashback across three VIP tiers:

• Bronze: Up to 0.3% weekly cashback.
• Silver: Up to 0.7% weekly cashback.
• Gold: Up to 1.0% weekly cashback.

Advancement to a VIP tier depends on overall gaming activity. Full details on the benefits and terms of each tier are available from our support team.

5.4 Promotion Changes

hb33 reserves the right to change, suspend or cancel any bonus or promotion at any time. Members will be notified in advance of such changes where possible.

6 Gaming Rules

The following rules apply to ensure fair play across all games on hb33:

6.1 Fair Play Policy

All games on hb33 are operated using SSL encryption and provably fair or RNG-based technology. The outcome of every game is completely random and not predetermined.

6.2 Technical Issues

If a game is left incomplete due to a technical error, hb33 will resolve the issue in accordance with the rules of the relevant game. hb33 is not responsible for any loss caused by an internet disconnection.

6.3 Betting Limits

A minimum and maximum betting limit is set for each game. These limits are clearly displayed in the game interface. hb33 reserves the right to change betting limits at any time.

6.4 Game Providers

hb33 works with world-class game providers, including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, PG Soft, JILI and many more. Each game is operated under the rules of its respective provider.

7 Prohibited Activities

The following activities are strictly prohibited on the hb33 platform and may result in account closure as well as legal action:

• Fraudulent activity, such as using software or bots to gain an artificial advantage.
• Bonus abuse — collecting bonuses using multiple accounts or false information.
• Money laundering or any form of illegal financial activity.
• Attempting unauthorised access to the hb33 system or network.
• Attempting unauthorised access to another member's account or stealing their information.
• Creating an account with a false identity.
• Operating multiple accounts from the same device or IP address.
• Using any third-party payment method.

8 Account Suspension and Closure

8.1 hb33's Rights

hb33 may temporarily suspend or permanently close any account in the following circumstances:

• If any clause of these terms is violated.
• If the information provided is found to be false or misleading.
• If evidence of being underage is found.
• If illegal activity is detected through the account.
• If the KYC process is not completed within the specified time.

8.2 Member's Rights

You may close your own account at any time by notifying our support team. Any active bonuses at the time of closure will be cancelled, however the actual balance free of wagering requirements may be withdrawn.

9 Limitation of Liability

hb33 strives to ensure the highest standard of its service. However, hb33 accepts no liability in the following cases:

• Loss caused by internet disconnection or instability.
• Issues caused by technical errors in third-party game software.
• Service unavailability during scheduled maintenance work.
• Unauthorized access to an account due to the member's own negligence.
• Changes in betting outcomes due to fluctuations in financial markets.

In any circumstance, hb33's maximum liability is limited to the actual deposit amount in the member's account during the relevant period.

10 Privacy & Data Protection

hb33 gives the highest priority to protecting members' personal information. All data is secured with SSL encryption technology. We never sell your personal information to third parties.

To learn more about how we collect, use, and protect your data, please visit our Privacy Policy page.

• Information provided during registration and the KYC process is used solely for identity verification.
• Information may be disclosed in response to valid requests from legal authorities.
• Members may request correction or deletion of their information at any time.
• Cookies and usage data are used to improve our services.

11 Responsible Gaming

hb33 firmly believes in responsible gaming. Gaming should be enjoyed for entertainment — it should never be treated as a source of income.

If you feel that gaming is negatively affecting your daily life, relationships, or financial situation, please seek help immediately. hb33 offers the following protective measures:

• Setting Deposit Limits: Set your own daily, weekly, or monthly deposit limits.
• Taking a Break: The option to pause your account for a set period of time.
• Self-Exclusion: The option to close your account for an extended period.
• Session Time Limits: The option to set a time limit for your gaming sessions.

For more information on responsible gaming, visit our Responsible Gaming page or contact our live chat support.

12 Terms & Conditions Changes

hb33 reserves the right to change, update, or amend these terms and conditions at any time. For significant changes, we will attempt to notify members via email or through a notice on the platform.

Continued use of the platform after any changes will be considered as your automatic acceptance of the new terms and conditions. We therefore recommend checking for updates to the terms and conditions before each use.

12.1 Applicable Law

The relevant international online gaming laws and regulations shall apply to the interpretation and enforcement of these terms and conditions. Any disputes will be resolved through negotiation.

12.2 Contact

For any questions or concerns regarding these terms and conditions, please contact us: